Shipping & Returns
Items purchased through our online store will be shipped within 2-3 days unless being custom made to order. We will email advising shipping date for these items. Please note through Covid-19 shipping is taking extra time due to reduced freight flights. A tracking number will be sent so you can follow progress.
Colours of items can vary slightly from photo’s due to lighting, but photos will give a very close representation of colours.
All hand made items are one offs and unique so there will be some slight variance in the design work.
Please choose carefully as no exchange or refund will be given unless the product is damaged apart from Jumpers and Cardigans. Check the sizing chart, we will exchange sizes of Jumpers and Cardigans upon receipt of the item back in unused condition. Please check your size against the size chart which is NZ sizes.
If you receive a damaged product please contact us within 7 days and return the item to us within 30 days. Please also return the original postage packaging for insurance purposes.
If you have any questions or comments, you can at any point contact us:
Wild Wool Gallery
Phone: +64 3 249 6685
130 Hillside Manapouri Road